Terms and conditions

Privacy Policy

At [Your Company Name], we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when you use our website or interact with our services, including flower orders and event planning.

When you visit our website, place an order, or contact us regarding an event, we may collect certain personal details such as your name, email address, phone number, delivery address, and any other information you voluntarily provide. This may also include specific details related to your event (such as date, location, or theme preferences) or bouquet preferences. We collect this information solely to provide you with the best possible service — whether it’s delivering your flowers on time or organizing a memorable celebration tailored to your needs.

We treat your personal data with the utmost confidentiality. The information you share with us is used strictly for internal purposes: to process and deliver your orders, to plan and coordinate your events, and to contact you with updates or questions regarding your requests. If you have given us permission, we may occasionally send you promotional messages about new offers or seasonal collections. You can opt out at any time.

All payments on our site are processed securely via trusted third-party payment platforms. We do not store or have direct access to your full payment details. Our site may use cookies to improve user experience and track website performance. These cookies do not collect personal information and can be disabled in your browser settings.

We do not sell, rent, or trade your personal data to third parties. Your information may be shared only with carefully selected service providers involved in fulfilling your order or organizing your event — for example, couriers or venue partners — and only to the extent necessary for service delivery. We may also disclose information when required by law.

Your privacy rights are important to us. You have the right to access, correct, or request deletion of your personal data at any time. If you would like to make such a request or if you have any questions about our privacy practices, you can contact us at [your email address].

We reserve the right to update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The most recent version will always be available on our website.

Terms and Conditions

Welcome to [Your Company Name]. By using our website and services — including but not limited to purchasing flower bouquets, booking event planning consultations, or browsing our offerings — you agree to comply with and be bound by the following Terms and Conditions. Please read this page carefully before proceeding with any order or engagement.

All services and products offered by [Your Company Name] are subject to availability. We reserve the right to update or discontinue any item or service without prior notice. While we do our best to keep the information on our website accurate and up to date, we cannot guarantee that all product descriptions, prices, or availability statuses will always be correct at the time of purchase. If we discover an error in your order, we will contact you immediately to resolve the issue.

When placing an order for flower delivery or requesting an event planning service, you agree to provide accurate and complete information. This includes your full name, contact details, delivery address, and any specific instructions or deadlines. You also confirm that you have the legal right to use any payment method submitted for the transaction. All payments must be received and authorized before any service is rendered or bouquet delivered.

Delivery times for flowers are carefully estimated, but we cannot guarantee exact arrival times due to factors beyond our control, such as weather or traffic conditions. For events, our team will coordinate all details in close communication with the client. Any significant changes to the scope of the event must be discussed and agreed upon in writing.

Cancellations for flower orders must be made at least 24 hours before the scheduled delivery time to be eligible for a refund or rescheduling. Event-related services may be subject to specific cancellation policies outlined in the client agreement, depending on the scale and complexity of the project. We are committed to working flexibly with our clients but also reserve the right to charge fees for late cancellations or non-refundable third-party bookings.

All content on this website — including images, text, logos, and design elements — is the intellectual property of [Your Company Name] and may not be copied, reproduced, or used without express written permission. By continuing to use this website, you acknowledge that you understand and accept these Terms and Conditions. If you do not agree with any part of them, please do not use our services. If you have any questions or concerns regarding these terms, you are welcome to contact us at the details below:

Email: [your email address]
Phone: [your phone number]
Website: [your website URL]
We appreciate your trust in [Your Company Name] and look forward to helping you celebrate life’s beautiful moments.